FASTEC Customer Support

Our support team will be happy to assist you personally.

Our Opening Hours

Monday – Thursday:  8 am to 4.30 pm Friday: 8 am to 3 pm

This Is How You Can Reach Us

E-mail: [email protected] Telephone: +49 5251 1647-899 Or via the contact form below

Download TeamViewer QuickSupport Tool

With this tool we can access your computer, you can control and deny access at any time.
  • This tool does not require installation on your PC.
  • Connection security is guaranteed.
 
An ID and a password are generated in the QuickSupport tool, which you pass on to your FASTEC support contact person. This enables a temporary connection to your desktop and the support staff is authorized to access your PC once.

Frequently Asked Questions (FAQs)

To open the online help, open FASTEC 4 PRO and press the F1 key or the Online Help button in the General menu.

You can take a screenshot with the key combination [windows] + [shift] + [s]. You can then find the screenshot in the cache.

Your Support Request

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    Do You Need Assistance? We Will Be Pleased to Help You.

    Alexander Wewer – Head of Support Alexander Wewer and his team are ready to provide you with long-term support in all matters relating to our FASTEC 4 PRO and easyOEE software.

    FASTedge SFT15

    The 15-inch touch terminal is required for each machine. It has a universal RFID reader and two digital inputs for machine connection as standard.

    MES-Einstieg, Edgebox, Terminal, Tablet, MES

    FASTedge Box

    Both the terminals and the machines are connected to the EdgeBox via LAN or WiFi. The cloud connection is made via your network or mobile communications. At least one EdgeBox is required. The system can later be moved to your own server.

    Edgebox, MES, MES-Einstieg, Hardware, MES-Lösung, Produktion

    User

    Personal users are required to report the collected data. The number of employees involved in data acquisition in your production does not matter.

    Systems

    Each line and machine in your production is licensed individually.

    Thank You for Your Interest in FASTEC

    Please confirm your data for the free download. After filling out this form, you can directly download our User Reports and Whitepapers.

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