FASTEC Customer Support

Our support team will be happy to assist you personally.

Our Opening Hours

Monday – Thursday:  8 am to 4.30 pm Friday: 8 am to 3 pm

This Is How You Can Reach Us

E-mail: [email protected] Telephone: +49 5251 1647-899 Or via the contact form below

Download TeamViewer QuickSupport Tool

With this tool we can access your computer, you can control and deny access at any time.
  • This tool does not require installation on your PC.
  • Connection security is guaranteed.
An ID and a password are generated in the QuickSupport tool, which you pass on to your FASTEC support contact person. This enables a temporary connection to your desktop and the support staff is authorized to access your PC once.

Frequently Asked Questions (FAQs)

To open the online help, open FASTEC 4 PRO and press the F1 key or the Online Help button in the General menu.

You can take a screenshot with the key combination [windows] + [shift] + [s]. You can then find the screenshot in the cache.

Your Support Request

  • Drop files here or
    Max. file size: 2 GB.
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    Do You Need Assistance? We Will Be Pleased to Help You.

    Alexander Wewer – Head of Support Alexander Wewer and his team are ready to provide you with long-term support in all matters relating to our FASTEC 4 PRO and easyOEE software.